Privacy Policy

This Privacy Policy explains what Dovv (“we,” “us”) collects, how we use and share it, and your choices. It applies to the Dovv app and website. By using Dovv you agree to this Policy and our Terms of Service.

1. Information we collect

• Account & profile: email and/or phone number, name, birthdate (we store your date of birth to verify you’re 18+ and compute age), gender, who you’re interested in, bio, photos, and optional voice notes.
• Location: your device location, which we convert to a coarse, distance-only value for discovery. We strip location metadata (EXIF) from photos before storage.
• Messages & activity: messages, likes, matches, gifts sent/received, and how you use the app.
• Payments: gift and subscription transactions are processed by Stripe and the app stores; we receive limited transaction data (amounts, status, last-four), not full card numbers.
• Device & technical: device type, app version, identifiers, push tokens, and log data.
• Photo verification (optional): if you choose to verify your photos, the selfie you take for that check. This is biometric information - see “Sensitive & biometric information” below.
• Cookies & web analytics: on our website we use cookies and similar technologies for essential functionality and basic analytics; you can control these through your browser settings.

2. How we use information

To create and operate your account; power discovery and matching; process gifts and subscriptions; send messages and notifications you’ve enabled; keep the community safe (moderation, fraud, and abuse prevention); provide support; analyze and improve the Service; and comply with law.

To keep the community safe, photos and messages may be screened using automated tools (including automated image analysis) that flag potential nudity, abuse, or other policy violations for review; this processing is used solely for safety and moderation. You may contact us to request human review of an automated decision that affects your account.

3. How we share information

• Other users: your profile (photos, name, age, coarse distance, bio) is shown to people in discovery and to your matches.
• Merchants: to fulfill a gift, the merchant receives what’s needed to prepare and deliver it. A gift sender never receives the recipient’s delivery address.
• Service providers: Stripe (payments), RevenueCat and the app stores (subscriptions), hosting, push, and email providers - under contract and only as needed.
• Safety & legal: to comply with law, respond to legal requests, enforce our Terms, or protect the rights, safety, and property of users and the public.
• Business transfers: in a merger, acquisition, or sale of assets.
• We do not sell your personal information or share it for cross-context behavioral advertising.

4. Retention & deletion

We keep your information while your account is active. You can delete your account at any time in the app, which removes your profile, photos, matches, and messages, subject to limited retention required for legal, security, fraud-prevention, and financial-record purposes.

5. Your rights & choices

Depending on where you live, you may have rights to access, correct, delete, or port your data, and to object to or restrict certain processing. If you’re in the EU/UK (GDPR) or California (CCPA/CPRA), these include the right to know what we collect, to delete it, to correct it, and to opt out of any “sale” or “sharing” (we do neither). Manage profile data and notifications in the app, or email us to exercise a right. We will not discriminate against you for exercising your rights.

You may use an authorized agent to submit a request on your behalf; we may ask you to verify your identity or confirm the agent's authority before acting. We aim to respond within the timeframes required by applicable law (generally 45 days, extendable where permitted). If we decline your request, you may appeal by emailing privacy@dovv.date with "Appeal" in the subject line; if you remain unsatisfied, you may contact your state attorney general or, in the EU/UK, your local data protection authority.

6. Sensitive & biometric information

Some details you provide (such as who you’re interested in) may be considered sensitive. By providing them, you consent to our using them to operate the Service as described here. You can remove them at any time.

Photo verification (optional). If you choose to verify your photos, we ask you to take a live selfie performing a simple gesture. We use facial-recognition technology to (a) confirm the selfie is of a live person doing that gesture and (b) compare it to your profile photo to check it’s the same person, and we screen it for AI-generated or manipulated imagery. This selfie and the facial geometry derived from it are biometric information.

The check is performed with our processors Amazon Rekognition (Amazon Web Services, United States) and SightEngine, acting only on our behalf. We use your selfie solely for this one-time verification - we do not sell it, use it for advertising or any other purpose, or add it to any facial-recognition database - and we delete the selfie immediately after the check completes. We keep only whether you passed (your “Photo Verified” status) and limited, non-biometric records of the attempt.

Photo verification is entirely optional and requires your explicit consent, which we request in the app before the check. Where the law treats biometric data as special-category or otherwise protected - for example the Illinois Biometric Information Privacy Act (BIPA) and Article 9 of the EU/UK GDPR - we process it only on the basis of that consent, which you may decline or withdraw by not using the feature. We do not sell or lease biometric information.

7. Security

We use technical and organizational measures - including encryption in transit, access controls, and row-level security - to protect your data. No system is perfectly secure, so we cannot guarantee absolute security.

8. Children

Dovv is for adults 18 and over. We do not knowingly collect information from anyone under 18; if we learn we have, we delete it and ban the account.

9. International transfers

We may process and store information in the United States and other countries. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) for cross-border transfers.

10. Changes & contact

We may update this Policy and will notify you of material changes in the app or by email. For privacy questions or to exercise your rights, email privacy@dovv.date. For anything else, email support@dovv.date.