Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Dovv (“Dovv,” “we,” “us”). They govern your use of the Dovv mobile app and website (the “Service”). By creating an account, tapping “I agree,” or using the Service, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and legally able to enter this agreement. You represent that you are not a convicted sex offender, are not required to register on any sex-offender registry, have not been convicted of a felony or crime involving violence, and have not previously been banned from the Service. We may terminate accounts that do not meet these requirements.

2. Your account

You are responsible for your account, the accuracy of your information, and all activity that occurs under it. Keep your login secure, use one account, do not share it, and do not impersonate anyone or misrepresent your identity, age, or affiliation. Notify us immediately of unauthorized use.

3. Acceptable use

You agree not to, and not to help anyone else:

• harass, threaten, defame, stalk, intimidate, or harm any person;
• post or share hateful, violent, or illegal content;
• involve, solicit, or endanger anyone under 18 - child sexual abuse material is strictly prohibited, will be reported to authorities and NCMEC, and results in an immediate ban;
• post nudity or sexually explicit imagery, or solicit commercial sex;
• scam, defraud, phish, send spam, or solicit money or off-platform payment;
• impersonate others, infringe intellectual-property or privacy rights, or share another person’s private information (“doxxing”);
• use bots, scrapers, or automated means, or interfere with the Service’s operation.

4. Your content & license

You retain ownership of the photos, messages, and other content you submit (“User Content”). You grant Dovv a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and display your User Content to operate and improve the Service. You represent that you own or have the rights to your User Content and that it does not violate these Terms or any law. We may, but are not obligated to, monitor, moderate, or remove content.

5. Safety, screening & assumption of risk

Dovv does not conduct criminal-background or identity checks on users and does not verify anyone’s statements. You are solely responsible for your interactions with other users, both online and in person. You assume all risk arising from contact with other users. Use good judgment, meet in public places, tell someone where you’re going, and never send money. Dovv is not responsible for the conduct of any user, on or off the Service.

Some profiles display a “Photo Verified” badge, which means the person completed an optional selfie photo-match check indicating their profile photos are likely of the same person. It is not an identity, age, or background check, and it is not a guarantee of anyone’s identity, age, intentions, or safety. Treat every profile - verified or not - with the same caution.

6. Release

To the fullest extent permitted by law, you release Dovv and its officers, employees, and agents from any claims, demands, damages, or disputes (known or unknown) arising out of or connected to your interactions, communications, or meetings with other users or merchants. If you are a California resident, you waive California Civil Code §1542 and similar laws.

7. No guarantees

We do not guarantee that you will find a match, a date, or any particular result, and we do not guarantee the conduct, identity, or intentions of other users.

8. Gifts & the marketplace

Dovv is a platform that lets you send real-world gifts fulfilled by independent local merchants; Dovv is not the seller of those goods. When you send a gift you authorize a payment for the gift amount, processed by our payment providers (Stripe or Square); the price includes a platform fee (currently 10% of the gift amount), which Dovv retains for operating the marketplace. A payment hold is placed when you send a gift and is captured only when the recipient accepts; unaccepted or expired gifts release the hold without charge. Refunds, cancellations, fulfillment, and delivery terms are shown at checkout and are primarily between you and the merchant; Dovv may assist but is not liable for a merchant's acts, omissions, or non-fulfillment. You agree not to initiate a chargeback or payment dispute without first contacting us at support@dovv.date; fraudulent chargebacks may result in suspension, and you remain responsible for amounts owed plus any related fees.

9. Merchants

Merchants are independent businesses, not employees or agents of Dovv, and agree to fulfill accepted orders and to the payout terms provided during onboarding (via Stripe Connect). Dovv is not responsible for merchant conduct or the quality of goods.

10. Premium subscriptions

Premium features are sold as auto-renewing subscriptions through the Apple App Store or Google Play and billed to your store account. Subscriptions renew automatically until cancelled; manage or cancel in your store account settings. Refunds are handled by the store under its policies. Prices may change with notice.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR ANYTHING ABOUT OTHER USERS OR MERCHANTS.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, Dovv WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (a) THE AMOUNTS YOU PAID Dovv IN THE 12 MONTHS BEFORE THE CLAIM OR (b) USD $100. SOME JURISDICTIONS DO NOT ALLOW THESE LIMITS, SO THEY MAY NOT FULLY APPLY TO YOU.

13. Indemnification

You will indemnify and hold harmless Dovv from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising from your User Content, your use of the Service, your violation of these Terms or any law, or your interactions with other users or merchants.

14. Dispute resolution & arbitration

Please read this carefully. Before filing a claim, you and Dovv agree to try to resolve the dispute informally by sending written notice to support@dovv.date and allowing 60 days to resolve it. If it is not resolved, you and Dovv agree to resolve disputes by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that either party may bring qualifying claims in small-claims court. You and Dovv waive the right to a jury trial and to participate in a class action, collective action, or representative proceeding. You may opt out of arbitration within 30 days of first accepting these Terms by emailing support@dovv.date with your name and the email on your account. These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules, and any claim not subject to arbitration will be brought exclusively in the state or federal courts located in Delaware.

15. Termination

You may delete your account at any time in the app. We may suspend or terminate your access at any time, with or without notice, for conduct that violates these Terms or that we believe harms users or the Service. Sections that by their nature should survive (e.g., 4-14, 16, 20) survive termination.

16. Apple & Google

If you use the app via the Apple App Store, you acknowledge these Terms are between you and Dovv, not Apple; Apple has no obligation to provide support; and Apple is a third-party beneficiary entitled to enforce these Terms. Similar terms apply to Google Play. Your use must comply with the applicable store’s usage rules.

17. Intellectual property & DMCA

The Dovv name, logo, and Service are our property and are protected by intellectual-property laws. To report content that infringes your copyright, send a notice with the information required by the DMCA (17 U.S.C. §512) - identification of the work, the infringing material and its location, your contact information, and a good-faith statement and signature - to our designated agent at copyright@dovv.date. If your content was removed, you may submit a counter-notice to the same address. We will, in appropriate circumstances, terminate the accounts of repeat infringers.

18. Communications consent

By creating an account you consent to receive communications from us - including service messages, push notifications, and emails, and, if you provide a phone number, SMS/text messages (such as verification codes and account alerts). Message and data rates may apply. You can opt out of promotional messages by following the unsubscribe instructions, replying STOP to texts, or adjusting notification settings in the app and on your device; we may still send non-promotional messages needed to operate your account. Consent to marketing texts is not a condition of using the Service.

19. Changes

We may update these Terms. If we make material changes, we’ll notify you in the app or by email. Continuing to use the Service after changes take effect means you accept the updated Terms.

20. Miscellaneous

These Terms, together with the Privacy Policy, are the entire agreement between you and Dovv and supersede any prior agreements. If any provision is found unenforceable, the rest remain in effect and the unenforceable provision will be limited to the minimum extent necessary. Dovv may assign these Terms (for example, in connection with a merger or sale of assets); you may not assign them without our consent. Our failure to enforce a provision is not a waiver. We are not liable for delays or failures caused by events beyond our reasonable control. Section headings are for convenience only.

21. Contact

Questions about these Terms? Email support@dovv.date.